Annual subscription option?

I have removed the annual subscription option.  

My site, ThinkOutsideTheBorder.com once renewed membership automatically.  This was designed to make the process easy for students and their families.  They do not have to go through the registration process every year.   

However, the refund process is actually very difficult and time-consuming for me.   When my site would annually renew, some people would inevitably ask for a refund.  

Even a small amount of people asking for a refund slows me down immensely.  The refund process is tedious.  

For this reason, I removed the annual subscription option and have only left the monthly subscription option.  This gives people the chance to try the program out for a few months and then quit if they are not happy.

Everything. I am not kidding.

I received this comment:

Hi Dwane, I really apologize in advance for this question. I am confused about options regarding Latin. It seems like I am missing the page that explains it on your website. I would like to do one of two things and I don’t know which.

Either 1) enroll my son in an online LIVE interactive course of Henle 1, or,

2) pay for him to be able to watch your previously recorded Henle 1 lessons.

All I can see is a $25 per month subscribe option; it is unclear what that gets us…the interactive live course or access to recorded lessons. Could you please direct me to the explanation for this?

Thank you very much!

Here is my reply:

I only charge per family.  

A subscription grants access to every live class I teach. It also grants access to every recorded class on my site.  At $25 per month, everyone in your family has access to everything I teach as well as access to everything I taught in the past.

Let me know if you need more help!